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Information Platform for Refugees

Logo Integreat


Integreat is an information platform for refugees that the nominees together with a group of students launched in 2015 as a response to the influx of refugees during the so-called “European refugee crisis”. Integreat consists of a mobile app for refugees and a content management system that local municipalities can use to curate the most relevant information for the refugees in their municipality.

The availability of information is one key component of the social inclusion of refugees. However, information for refugees such as on housing, language courses, contact points for the asylum process, and schooling are highly localized, often available only in German and English, and quickly outdated. Integreat addresses these issues by providing a mobile app for refugees which draws on local information provided by municipalities. Support for multiple languages and quick updates of the content improve the access to recent and relevant information further.

Since 2015 a steadily rising number of municipalities has adopted the Integreat platform. With more municipalities using the solution, the content management system was enhanced to enable municipalities to reuse information. A so-called Germany-template pre-fills all information that is relevant to refugees regardless of their location. This reduces the efforts for municipalities to introduce the platform.


  • As of August 2022, 89 German municipalities were using the Integreat platform, covering 11 of the 16 German federal states.
  • With over 19.000 active app installations, the number of API hits has reached more than 500.000 per month in March and April 2022.
  • Content is provided in up to 23 languages (depending on the specific municipality)
  • Integreat proved particularly helpful in two unforeseen situations:
    • During the Covid-19 pandemic, many in-person offerings for refugees were cancelled. Integreat proved a helpful channel to reach refugees and to disseminate information on Covid restrictions and counter fake news.
    • Since the beginning of the war in Ukraine in February 2022, many municipalities have translated their content to Russian and Ukrainian and the number of users has increased significantly since then.

Our contribution

  • Mentoring of the students that developed the first prototype with the goal to create a scalable platform architecture (since 2015)
  • Co-founding of a non-profit organization (Tür an Tür Digitalfabrik gGmbH) together with the students in 2016; as of 2021, the organization had 44 employees, 20 of them as volunteers.
  • Promotion of the Integreat platform among decision makers in the German government and administrations across all levels of the federal system
  • Dissemination of the insights relevant for the IS research community and beyond through the publications listed below and further media


  • Schreieck, M., Wiesche, M., & Krcmar, H. (2017). Governing nonprofit platform ecosystems–an information platform for refugees. Information Technology for Development, 23(3), 618-643.
  • Schreieck, M., Zitzelsberger, J., Siepe, S., Wiesche, M., & Krcmar, H. (2017). Supporting refugees in everyday life-intercultural design evaluation of an application for local information. Twenty-First Pacific Asia Conference on Information Systems (PACIS).
  • Schreieck, M., Wiesche, M., Hein, A., & Krcmar, H. (2016). Governance of nonprofit platforms-Onboarding mechanisms for a refugee information platform. SIG GlobDev Ninth Annual Workshop.
  • Rosenbaum, J., Zepic, R., Bracklo, C., Schreieck, M., Wiesche, M., & Krcmar, H. (2018). Integreat: An information ecosystem for refugees. 18th European Conference on Digital Government.
  • Rosenbaum, J., Zepic, R., Schreieck, M., Wiesche, M., & Krcmar, H. (2018). Barriers to mobile government adoption: An exploratory case study of an information platform for refugees in Germany. 18th European Conference on Digital Government.

Location & approach

The campus of TU Dort­mund University is located close to interstate junction Dort­mund West, where the Sauerlandlinie A 45 (Frankfurt-Dort­mund) crosses the Ruhrschnellweg B 1 / A 40. The best interstate exit to take from A 45 is "Dort­mund-Eichlinghofen" (closer to Campus Süd), and from B 1 / A 40 "Dort­mund-Dorstfeld" (closer to Campus Nord). Signs for the uni­ver­si­ty are located at both exits. Also, there is a new exit before you pass over the B 1-bridge leading into Dort­mund.

To get from Campus North to Campus South by car, there is the connection via Vogelpothsweg/Baroper Straße. We recommend you leave your car on one of the parking lots at Campus North and use the H-Bahn (suspended monorail system), which conveniently connects the two campuses.

TU Dort­mund University has its own train station ("Dort­mund Uni­ver­si­tät"). From there, suburban trains (S-Bahn) leave for Dort­mund main station ("Dort­mund Hauptbahnhof") and Düsseldorf main station via the "Düsseldorf Airport Train Station" (take S-Bahn number 1, which leaves every 20 or 30 minutes). The uni­ver­si­ty is easily reached from Bochum, Essen, Mülheim an der Ruhr and Duisburg.

You can also take the bus or subway train from Dort­mund city to the uni­ver­si­ty: From Dort­mund main station, you can take any train bound for the Station "Stadtgarten", usually lines U41, U45, U 47 and U49. At "Stadtgarten" you switch trains and get on line U42 towards "Hombruch". Look out for the Station "An der Palmweide". From the bus stop just across the road, busses bound for TU Dort­mund University leave every ten minutes (445, 447 and 462). Another option is to take the subway routes U41, U45, U47 and U49 from Dort­mund main station to the stop "Dort­mund Kampstraße". From there, take U43 or U44 to the stop "Dort­mund Wittener Straße". Switch to bus line 447 and get off at "Dort­mund Uni­ver­si­tät S".

The H-Bahn is one of the hallmarks of TU Dort­mund University. There are two stations on Campus Nord. One ("Dort­mund Uni­ver­si­tät S") is directly located at the suburban train stop, which connects the uni­ver­si­ty directly with the city of Dort­mund and the rest of the Ruhr Area. Also from this station, there are connections to the "Technologiepark" and (via Campus Süd) Eichlinghofen. The other station is located at the dining hall at Campus Nord and offers a direct connection to Campus Süd every five minutes.

The AirportExpress is a fast and convenient means of transport from Dort­mund Airport (DTM) to Dort­mund Central Station, taking you there in little more than 20 minutes. From Dort­mund Central Station, you can continue to the university campus by interurban railway (S-Bahn). A larger range of in­ter­na­tio­nal flight connections is offered at Düsseldorf Airport (DUS), which is about 60 kilometres away and can be directly reached by S-Bahn from the university station.

The departments of TU Dort­mund University are spread over two campuses, the larger Campus North and the smaller Campus South. Additionally, some areas of the university are located in the adjacent "Technologiepark".

Street navigation from and to the TU Dortmund University:

OpenStreetMap Routing Machine

The document and the graphic represent the motorways and federal highways around the TU Dortmund University in a very simplified way:

Environment map (PDF)

Environment map (graphic)

This interactive map helps you find and navigate between facilities and buildings on campus:

Interactive campus map

This document contains a simple campus map in German and English:

Campus map (PDF)